Viewing/Managing Your Subscription, Package and Billing

To view and manage your subscription and package information and settings, click on your name in the top right corner of the screen and select the "Account/Subscription" option.

To Change Your Package:

  1. Click on your name in the top right corner of the screen and select the "Account/Subscription" option.
  2. Click on the "Change Package" button.
    • IMPORTANT NOTE - If you are trying to downgrade and you have more events than the desired package allows, you will not be able to downgrade to that package unless you archive enough events so your Active Event count is below that for the desired package.
  3. Select the package you want to upgrade or downgrade to.
  4. Click on the "I Agree. Change My Package Now." button.

If you upgrade your package, your payment will be prorated based on your previous month's payment and how many days have passed since that last payment.

To Update Your Billing Credit Card Information:

  1. Click on your name in the top right corner of the screen and select the "Account/Subscription" option.
  2. Click on the "Update Credit Card" button.
  3. Enter your new credit card information and billing address.
  4. Click on the "Update Credit Card" button.

To Cancel Your Subscription:

  1. Click on your name in the top right corner of the screen and select the "Account/Subscription" option.
  2. Click on the "Cancel Subscription" link.
  3. Follow the instructions on the page.

IMPORTANT NOTE - When you cancel your subscription, your account will IMMEDIATELY be closed, so just make sure that you do not need access to your account after this point.

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