Setting Up Your Event Policies and FAQs

Video Tip - Go to the 2:45 mark of the video to view information on setting up Event Policies/FAQs.

IMPORTANT NOTE: Want to paste text from a document into Planning Pod? Read these copy-and-paste instructions first.

You can add and display your Event Policies and FAQs in your Checkout Form so all ticket buyers can view your policies before they purchae tickets and/or register for an Event as well as refer to them after they have registered.

We have provided an outline of potential policies and FAQs that you may want to post regarding your event, and you can use this to guide you in crafting your policies/FAQs.

NOTE: We require that all ticket buyers/registrants agree to our standard Terms and Conditions as well as your posted Event Policies before they can complete their registration and ticket purchase.

To Add/Edit Your Event Policies and FAQs:

  1. Click on the "Registration Setup" tool button on the Event Dashboard - OR - use the Quick Launch or Switch Event tool to select the appropriate Event and the "Registration Setup" tool.
  2. Click on the "Checkout Setup" tab.
  3. Find the "Event Policies & FAQs" area and click on the "Edit" button.
  4. Add/update your policies and FAQs and click "Save" when you are finished.
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