Setting Up to Accept Refunds for Registrations

You have the option to allow your ticket buyers to request for refunds and to process any such refunds.

NOTE: If you decide to allow for refunds, you will only be able to process full refunds of entire orders; we do not allow for partial refunds.

To Activate/Deactivate Refunds for Registrations:

  1. Click on the "Registration Setup" tool button on the Event Dashboard - OR - use the Quick Launch tool to select the appropriate Event and the "Registration Setup" tool.
  2. Find the "Setup Categories" box and click on the "Checkout Options" link.
  3. Find the "Checkout Settings" box and click on the pencil icon.
  4. In the field labeled "Allow Ticket Buyers to Request Refunds?", select "yes" or "no" if you wish to accept/not accept refunds.
  5. Click "Save" when you are finished.

NOTE: If you select to allow ticket buyers to request refunds, a link will be provided on the Checkout Form for ticket buyers to submit refund requests. If you decline to accept refunds, this link will not be provided.

Have more questions? Submit a request


Please sign in to leave a comment.