Setting Up to Accept Refunds for Tickets/Registrations

You have the option to allow your ticket buyers to request for refunds; once they make a request, you have the opportunity to review the request and to process any such refunds.

NOTE: If you decide to allow for refunds, you will only be able to process full refunds of entire orders; we do not allow for partial refunds.

To Activate/Deactivate Refunds for Tickets/Registrations:

  1. Click on the "Registration Setup" tool button on the Event Dashboard - OR - use the Quick Launch or Switch Event tool to select the appropriate Event and the "Registration Setup" tool.
  2. Under "Registration Settings" on the left side of the page, click on the "Checkout Details" link, find the "Checkout Restrictions" area and click on the "Edit" button.
  3. In the field labeled "Allow Ticket Buyers to Request Refunds?", select "yes" or "no" if you wish to accept/not accept refunds.
  4. Click "Save" when you are finished.

NOTE: If you select to allow ticket buyers to request refunds, a link will be provided on the Checkout Form for ticket buyers to submit refund requests. If you decline to accept refunds, this link will not be provided.

Video Tip - Go to the 1:50 mark of the video to view information on how to set up accepting refunds for Tickets/Registrations.

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