Setting Up Checkout Confirmation Message and Email

You are able to add your own custom messaging to the checkout confirmation screen after a ticket buyer completes the registration/ticketing process as well as customize the confirmation email that is sent to a ticket buyer immediately after they register.

We have provided default on-screen and email confirmation messages, but you can revise or rewrite this text as you need.

To Edit the On-Screen Registration Confirmation Message:

1. Click on the "Registration Setup" tool button on the Event Dashboard - OR - use the Quick Launch or Switch Event tool to select the appropriate Event and the "Registration Setup" tool.
2. Under "Registration Settings" on the left side of the page, click on the "Messaging & Policies" link and find the "On-Screen Checkout Confirmation Message" area.
3. Click on the "Edit" button, add and format your text, and click "Save".

To Edit the Checkout Confirmation Email:

1. Click on the "Registration Setup" tool button on the Event Dashboard - OR - use the Quick Launch or Switch Event tool to select the appropriate Event and the "Registration Setup" tool.
2. Under "Registration Settings" on the left side of the page, click on the "Messaging & Policies" link and find the "Checkout Confirmation Email" area.
3. Click on the "Edit" button, add the email subject line and email body message, and click "Save".

Video Tip - Go to the 2:30 mark of the video to view information on setting up checkout confirmation messages/emails.