Setting Up Checkout Confirmations and Emails

You are able to add your own custom messaging to the checkout confirmation screen after a ticket buyer completes the registration/ticketing process as well as customize the confirmation email that is sent to ticket buyer immediately after they register.

We have provided default on-screen and email confirmation messages, but you can revise or rewrite this text as you need.

To Edit the On-Screen Registration Confirmation Message:

  1. Click on the "Registration Setup" tool button on the Event Dashboard - OR - use the Quick Launch tool to select the appropriate Event and the "Registration Setup" tool.
  2. Find the "Setup Categories" box and click on the "Checkout Options" link.
  3. Find the "Post-Checkout Messages & Settings" box. Next to "On-Screen Confirmation Message", click on the pencil icon.
  4. Add and format your text and click "Save".

To Edit the Checkout Confirmation Email:

  1. Click on the "Registration Setup" tool button on the Event Dashboard - OR - use the Quick Launch tool to select the appropriate Event and the "Registration Setup" tool.
  2. Find the "Setup Categories" box and click on the "Checkout Options" link.
  3. Find the "Post-Checkout Messages & Settings" box. Next to "Checkout Confirmation Email", click on the pencil icon.
  4. Add the email subject line and email body message and click "Save".
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