Adding Tickets to the Checkout Form

When adding a ticket to the Checkout Form, you have the option of creating either stand-alone or nested tickets. A nested ticket is a ticket option that is only available when a ticket buyer first chooses a stand-alone ticket; you can designate for a nested ticket to be presented after any stand-alone ticket is selected or after specific stand-alone tickets are selected.

In addition, you also have the option to designate whether the ticket is an individual or group ticket; for group ticket, you can specify how many attendees are included under the ticket.

NOTE: We do not allow for sales of any kind of gambling, gaming or contests, including raffles and raffle tickets.

To Add a Ticket to the Checkout Form:

  1. Click on the "Registration Setup" tool button on the Event Dashboard - OR - use the Quick Launch or Switch Event tool to select the appropriate Event and the "Registration Setup" tool.
  2. Click on the "Tickets & Discounts" tab.
  3. Above the Tickets area, click on the "Add Ticket" button.
  4. Select if you want this ticket to be a stand-alone ticket or a nested ticket.
    • NOTE: If you are creating your first ticket inside an Event, by default the first ticket created is a stand-alone ticket; you will not have the option to make the first ticket a nested ticket.
  5. Add the ticket name.
    • NOTE: The ticket name will be displayed publicly in the Checkout Form as well as in other registration materials, so we recommend giving it a name that is easily understood by your attendees.
  6. Add the total quantity of tickets that will be for sale.
  7. Add the Valid From/To event dates and times for which the ticket can be used.
    • NOTE: These are the actual start and end dates and times of the event. We pull these from the Event Dates/Times from the Checkout Setup / Event Setup and Branding area of Registration Setup, but you can change them here if other dates/times apply.
  8. Select the Venue associated with the ticket.
    • NOTE: If no options are available, you will need to assign a Venue to the Event on the Event Dashboard.
  9. Select whether this is an Individual or Group ticket.
    • If you selected a Group ticket, select how many attendees/people are included under the ticket.
  10. Under "Sold Out Options", select if you simply want the ticket to display as "Sold Out" in the Checkout Form or if you also want to allow people to add their name and email address to a Waitlist.
  11. Click "Save" when you are finished. This will immediately place you into the ticket profile page, where you can add pricing/sale date schedules and more.

To Delete a Ticket From the Checkout Form:

NOTE: If you have sold at least one (1) ticket, then you cannot delete the ticket from the Checkout Form. However, you can pause the pricing & sale date schedule for the ticket so it does not appear in the Checkout Form.

  1. Click on the "Registration Setup" tool button on the Event Dashboard - OR - use the Quick Launch or Switch Event tool to select the appropriate Event and the "Registration Setup" tool.
  2. Click on the "Tickets & Discounts" tab.
  3. Find the ticket you wish to remove and click on it. At the top of the ticket profile screen, click on the "Delete Ticket" button and confirm.

Video Tip - Go to the 3:07 mark of the video to view information on adding tickets.

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