Viewing/Managing Waitlists for Tickets

If you opted to allow ticket buyers to add their name to a Waitlist for sold out tickets, you can view, edit and download that information in the Attendee List tool.

To View/Search Waitlists:

  1. Click on the "Attendee List" tool button on the Event Dashboard - OR - use the Quick Launch or Switch Event tool to select the appropriate Event and the "Attendee List" tool.
  2. Click on the "Waitlists" button at the top of the page.
  3. Scroll through the list or use the Filter field to search for a person by first or last name, email address and ticket name.

To Add a Person to the Waitlist:

  1. Click on the "Attendee List" tool button on the Event Dashboard - OR - use the Quick Launch or Switch Event tool to select the appropriate Event and the "Attendee List" tool.
  2. Click on the "Waitlists" button at the top of the page.
  3. Click on the "Add Person" button and add their first name, last name, email address and ticket they want to wait for.
  4. Click "Save".

To Edit a Person on the Waitlist:

  1. Click on the "Attendee List" tool button on the Event Dashboard - OR - use the Quick Launch or Switch Event tool to select the appropriate Event and the "Attendee List" tool.
  2. Click on the "Waitlists" button at the top of the page.
  3. Scroll through the list or use the Filter field to search for a person by first or last name, email address and ticket name.
  4. Click on the "Actions" button next to the person's name and select "Edit".
  5. Edit their information and click "Save".

To Delete a Person on the Waitlist:

  1. Click on the "Attendee List" tool button on the Event Dashboard - OR - use the Quick Launch or Switch Event tool to select the appropriate Event and the "Attendee List" tool.
  2. Click on the "Waitlists" button at the top of the page.
  3. Scroll through the list or use the Filter field to search for a person by first or last name, email address and ticket name.
  4. Click on the "Actions" button next to the person's name and select "Delete".

To Download a CSV File of the Waitlist:

  1. Click on the "Attendee List" tool button on the Event Dashboard - OR - use the Quick Launch or Switch Event tool to select the appropriate Event and the "Attendee List" tool.
  2. Click on the "Waitlists" button at the top of the page.
  3. Click on the "CSV" button.

Video Tip - Go to the 2:21 mark of the video to view information on managing waitlists.

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