Collecting Attendee Information With Custom Questions

In addition to collecting information from attendees with standard fields via the Checkout Form, you can also add your own custom questions to a ticket. You can use this option to collect almost any kind of information that you need from your attendees, which can include:

  • Meal/food-&-beverage choices
  • Transportation and lodging details
  • Details on giveaways (t-shirt size, choice of perk, etc.)
  • Soliciting opinions or preferences on event content
  • Choice of session(s), sub-event(s) or program track
  • And much more

We provide five different question types to collect information:

  • Short Answer form field
  • Long Answer form field
  • Multiple Choice - Only One Answer (radio buttons)
  • Multiple Choice - Only One Answer (dropdown menu)
  • Multiple Choice - Multiple Answers

NOTE: For all question types, you have the ability to designate if a question response is required or optional.

Once you have created custom questions inside a ticket, they will be presented in the Checkout Form to any ticket buyer who selects the ticket. The responses will be stored in the Attendee List area, and there you can either view compiled responses for all attendees or view each attendee's responses.

To Add a Custom Question to a Ticket:

  1. Click on the "Registration Setup" tool button on the Event Dashboard - OR - use the Quick Launch or Switch Event tool to select the appropriate Event and the "Registration Setup" tool.
  2. Click on the "Tickets & Discounts" tab.
  3. Find the ticket you wish to manage and click on it.
  4. Find the "Collect Attendee Information - Custom Questions" area and click on the "Add Question" button.
  5. Enter the Question/Label.
  6. Select one of the following question types:
    • Short Answer (short blank answer field)
    • Long Answer (long blank answer field)
    • Multiple Choice - Only One Answer (radio buttons)
    • Multiple Choice - Only One Answer (dropdown menu)
    • Multiple Choice - Multiple Answers (checkboxes)
  7. Select if the question is required or optional.
  8. Click "Continue".
  9. FOR ALL MULTIPLE CHOICE QUESTIONS:
    • Enter the first Answer Option and click "Save This Option".
    • Repeat for additional Answer Options until all options have been added.
    • Use the "up/down" arrow next to each item to rearrange the order of the items.
    • Click "Done".
  10. Repeat to add more questions until you are finished.

Once you have added a question, you can make revisions to it by clicking on the "Actions" button and selecting "Edit" option. You can also delete the question by choosing the "Delete" option.

You can use the drag-and-drop "up/down" arrow next to each question to rearrange the order of the questions.

Video Tip - Go to the 6:03 mark of the video to view information on collecting attendee information.

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