Activating Credit Card Payment Processing for a Ticketing/Registration Event

You can accept credit card payments for online ticket purchases/registrations and donations as well as at-the-door ticket purchases/registrations. We have integrated with the payment processor WePay to make the credit card payment process seamless for you and your ticket buyers.

IMPORTANT NOTE: If you have not yet set up your WePay account, click here on how to complete your WePay account setup.

Once you have set up your WePay account, you will need to do two things for each Ticketing/Registration Event you create in your account in order to accept credit card payments:

  1. Activate credit card processing for the Event
  2. Edit the credit card statement description

To Activate Credit Card Processing for a Ticketing/Registration Event:

  1. Click on the "Registration Setup" tool button on the Event Dashboard - OR - use the Quick Launch or Switch Event tool to select the appropriate Event and the "Registration Setup" tool.
  2. Click on the "Payments" tab.
  3. Under the "Payments via Credit Card" area, click on the "Action Required" button.
  4. A modal window will pop up that asks you to log into your WePay account to complete activating credit card processing for this Event. Follow the instructions provided, and once complete, you will be able to process credit card payments for your new Event.

NOTE: For every ticket purchased via credit card (plus donations), Planning Pod charges two types of fees - a credit card processing fee plus a Planning Pod service fee. Learn more about processing/service fees.

To Edit the Credit Card Statement Description:
After you have activated credit card processing for the Event, the next step is to make sure the credit card statement description accurately reflects the name of your event or organization. This is the description that appears on the credit card statements of your ticket buyers, and it's a best practice to be as accurate as you can regarding this description so that your ticket buyers recognize what the transaction is for. This way you can avoid unwanted chargebacks or refund requests.

By default we use the name of the event that you entered when you first created the Event in your account, but you can edit this name if you wish.

  1. Click on the "Registration Setup" tool button on the Event Dashboard - OR - use the Quick Launch or Switch Event tool to select the appropriate Event and the "Registration Setup" tool.
  2. Click on the "Payments" tab.
  3. Under the "Payments via Credit Card" area, find the heading "Payment Acct." and below it click on the "Edit Account Name".
  4. Enter an appropriate description and click "Save".

Video Tip - Go to the 7:18 mark of the video to view information on activating credit card processing for Ticketing/Registration.

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