Setting Up Credit Card Payment Processing for Tickets/Registrations

You can accept credit card payments for online ticket purchases/registrations and donations as well as at-the-door ticket purchases/registrations.

We have integrated with the payment processor WePay to make the credit card payment process seamless for you and your ticket buyers.

IMPORTANT NOTE: For every ticket purchased via credit card (plus donations), Planning Pod charges two types of fees - a credit card processing fee plus a Planning Pod service fee. Learn more about processing/service fees.

To Confirm and Complete Setup With WePay (if you have not yet already done so):

  1. Click on the "Registration Setup" tool button on the Event Dashboard - OR - use the Quick Launch tool to select the appropriate Event and the "Registration Setup" tool.
  2. Find the "Setup Categories" box and click on the "Payment Processing" link.
  3. Find the "Action Required" box and click on the "Confirm Now" button.
  4. Click the "Send Confirmation Email" button. Shortly you will receive an email with the subject line "Please confirm your Planning Pod account", which will be sent from "Planning Pod via WePay". Follow the instructions provided to complete your setup with WePay.
  5. Once you have completed this, you are ready to process payments and have funds deposited into your bank account.

If you have completed your WePay account setup, the next step is to make sure the credit card statement description accurately reflects the name of your event or organization. This is the description that appears on the credit card statements of your ticket buyers, and it's a best practice to be as accurate as you can regarding this description so that your ticket buyers recognize what the transaction is for. This way you can avoid unwanted chargebacks or refund requests.

By default we use the name of the event that you entered when you first created the Event in your account, but you can edit this name if you wish.

To Edit the Credit Card Statement Description:

  1. Click on the "Registration Setup" tool button on the Event Dashboard - OR - use the Quick Launch tool to select the appropriate Event and the "Registration Setup" tool.
  2. Find the "Setup Categories" box and click on the "Payment Processing" link.
  3. Find the "Payments Via Credit Card" box; find the "Credit Card Statement Description" header and click the "Edit" button under it.
  4. Edit the description and click "Save".

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