In the Orders tool, you can view and manage individual Orders placed by ticket buyers.
To View/Manage Information for an Individual Order:
- Click on the "Orders" tool button on the Event Dashboard - OR - use the Quick Launch tool to select the appropriate Event and the "Orders" tool.
- Find the Order in the list or search/filter for the Order by first or last name of the ticket buyer, order number, date, payment status or amount.
- When you find the Order, click on the "Open" button. This takes you to the Order details page, where you can:
- View the entire order information.
- Click the "Refund" button to refund the order (if applicable).
- Click the "Resend Confirmation Email" button to resend the confirmation email to the ticket buyer (email will include PDF files of tickets).
- View each ticketed attendee on the order. By clicking on the down arrow next to each attendee's name, you can:
- Download the ticket for the attendee.
- View the attendee's information.