If your ticket buyer has lost their original order confirmation email and needs their tickets and order details resent, you can do this in the Orders/Ticket Sales tool. The following items will be included in the email that will be resent to the original ticket buyer:
- A receipt for the Order
- Any files that have been made available to attendees for download
- A link to a PDF file for each ticket ordered
To Resend a Registration Order/Ticket Confirmation Email:
- Click on the "Orders/Ticket Sales" tool button on the Event Dashboard - OR - use the Quick Launch or Switch Event tool to select the appropriate Event and the "Orders/Ticket Sales" tool.
- Find the Order that you want to refund in the list or search/filter for the Order by first or last name of the ticket buyer, order number, date, payment status or amount.
- When you find the Order, click on it. This takes you to the Order details page.
- Click on the "Resend Confirmation Email" button.
- Click "Send Email".
Video Tip - Go to the 1:38 mark of the video to view information on resending the order confirmation email (including PDF tickets).