Resending a Ticket/Registration Order Confirmation Email

If your ticket buyer has lost their original order confirmation email and needs their tickets and order details resent, you can do this in the Orders tool. The following items will be included in the email that will be resent to the original ticket buyer:

  • A receipt for the Order
  • Any files that have been made available to attendees for download
  • A link to a PDF file for each ticket ordered

To Resend a Ticket/Registration Order Confirmation Email:

  1. Click on the "Orders" tool button on the Event Dashboard - OR - use the Quick Launch tool to select the appropriate Event and the "Orders" tool.
  2. Find the Order that you want to refund in the list or search/filter for the Order by first or last name of the ticket buyer, order number, date, payment status or amount.
  3. When you find the Order, click on the "Open" button. This takes you to the Order details page.
  4. Click on the "Resend Confirmation Email" button.
  5. Click "Send Email".
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