Voiding a Ticket/Registration Order

You can void a ticket/registration order in two ways:

  • If the ticket buyer has opted to pay by check (if you have activated this option for your Event), you can void the order prior to receiving payment.
  • If you are refunding an order, you can also void it at the same time. See Refunding a Ticket/Registration Order.

To Void a Pay-by-Check Ticket/Registration Order:

  1. Click on the "Orders" tool button on the Event Dashboard - OR - use the Quick Launch tool to select the appropriate Event and the "Orders" tool.
  2. Find the Order that you want to refund in the list or search/filter for the Order by first or last name of the ticket buyer, order number, date, payment status or amount.
  3. When you find the Order, click on the "Open" button. This takes you to the Order details page.
  4. Click on the "Void" button.

 

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