Voiding a Ticket/Registration Order

Video Tip - Go to the 2:18 mark of the video to view information on voiding an order that was paid by check or voiding an order for which a check has not yet been received.

You can void a ticket/registration order in two ways:

  • If the ticket buyer has opted to pay by check (if you have activated this option for your Event), you can void the order prior to receiving payment.
  • If you are refunding an order, you can also void it at the same time. See Refunding a Ticket/Registration Order on how to void and refund a paid registration/ticket.

To Void a Pay-by-Check Registration/Ticket Order:

  1. Click on the "Orders/Ticket Sales" tool button on the Event Dashboard - OR - use the Quick Launch or Switch Event tool to select the appropriate Event and the "Orders/Ticket Sales" tool.
  2. Find the Order that you want to refund in the list or search/filter for the Order by first or last name of the ticket buyer, order number, date, payment status or amount.
  3. When you find the Order, click on it. This takes you to the Order details page.
  4. Click on the "Void" button.
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