Viewing/Managing Individual Attendees

NOTE: This article is for Events set up for Ticketing/Registration. If you have set up your Event for Collecting RSVPs, go to RSVP Collection.

You can view, manage and edit information for each ticketed/registered attendee for your Event.

To View/Edit Attendee Information:

  1. Click on the "Attendee List" tool button on the Event Dashboard - OR - use the Quick Launch or Switch Event tool to select the appropriate Event and the "Attendee List" tool.
  2. Find the attendee in the list or search/filter for the attendee by name or ticket number.
  3. When you find the attendee, click on them. This takes you to the attendee's profile, where you can:
    • View their overall ticket and order information and see if they have checked in.
    • Click the "Download Ticket (PDF)" button to download a file of their ticket.
    • Click the "View Order" button to open the order associated with the ticket.
    • Click on the "Edit" button next to "Personal Information" to edit their contact details.
    • Under "Uploaded Files", click on the file name to download files submitted by the attendee.
    • Under "Custom Question Responses" you can click on the "Edit Response" button next to each answer to edit that attendee's response to the question.
  4. Click on the "Back" link when you are finished to return to the master attendee list.

To Download a PDF Ticket for an Attendee:

  1. Click on the "Attendee List" tool button on the Event Dashboard - OR - use the Quick Launch or Switch Event tool to select the appropriate Event and the "Attendee List" tool.
  2. Find the attendee in the list or search/filter for the attendee by name or ticket number.
  3. When you find the attendee, click on the "Actions" button next to their name and select "Download Ticket (PDF)".
  4. The ticket will download momentarily.

To View the Order Associated With an Attendee:

  1. Click on the "Attendee List" tool button on the Event Dashboard - OR - use the Quick Launch or Switch Event tool to select the appropriate Event and the "Attendee List" tool.
  2. Find the attendee in the list or search/filter for the attendee by name or ticket number.
  3. When you find the attendee, click on the "Actions" button next to their name and select "View Order". This will take you to the Order for that ticket.
  4. Click on the "Back" link to return to the master attendee list.

Video Tip - Go to the 1:25 mark of the video to view information on managing individual attendee information.

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