Allowing Ticket Buyers to Edit Ticket Information

You have the ability to allow ticket buyers to edit/modify their contact information and responses to custom questions that they provided when they purchased their tickets. You can do this for various reasons, which may include:

  • If you want to give ticket buyers the ability to transfer tickets to other people.
  • If you want ticket buyers to be able to update their personal information or the information for their ticketed attendees (like email address or phone number).
  • If you want ticket buyers to be able to change their responses to custom questions that they answered when they registered (in case their responses/preferences have changed in the interim).

To Enable/Disable the Ability for Ticket Buyers to Edit Ticket Information:

  1. Click on the "Registration Setup" tool button on the Event Dashboard - OR - use the Quick Launch or Switch Event tool to select the appropriate Event and the "Registration Setup" tool.
  2. Click on the "Checkout Setup" tab
  3. Find the "Checkout Settings" area and click on the "Edit" button.
  4. In the field labeled "Allow Ticket Buyers to Edit Ticket Information?", select "yes" or "no" if you wish to enable/disable attendees to edit their information.
  5. Click "Save" when you are finished.

NOTE: If you opt to allow ticket buyers to edit their ticket information, a link will be provided on the Checkout Form for ticket buyers to edit their information. If you decline this option, this link will not be provided.

Video Tip - Go to the 1:50 mark of the video to view information on how to set up to allow ticket buyers to edit ticket information.

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